Acumedica also trading as Cathryn Costa values and respects the privacy of the people we deal with. We are committed to protecting your privacy and complying with the Privacy Act 1988 and other applicable privacy laws and regulations.
This Privacy Policy describes how we collect, hold, use, and disclose your personal information, and how we maintain the quality and security of your personal information.
What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly or indirectly.
What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us for medical, health and subscription purposes:
The personal information we collect about you may include by law:
· Name
· Pronoun
· mailing or street address
· date of birth
· email address
· phone number
· Occupation
· Next of Kin including contact details
· Private health fund
· Health and medical information for purposes of consultation/treatment
If we collect your sensitive information, we will do so only with your consent and we take the necessary and appropriate measures to protect the security of this information according to the law.
How do we collect your personal information?
We collect your personal information directly from you when you:
· interact with us over the phone
· interact with us in person
· interact with us online
· participate in surveys or questionnaires
· attend an event
· subscribe to our mailing list
· apply for a position with us as an employee, contractor or volunteer
How do we use your personal information?
We use personal information for many purposes in connection with our functions and activities, including the following purposes:
· provide you with information, services, and treatment that you request/consent from us
· deliver to you a more personalised experience, treatment and service
· improve the quality of the services we offer
· internal administrative purposes
· marketing and research purposes
Disclosure of personal information to third parties
We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example
· Practice Management Software (Cliniko) please refer to Cliniko privacy policy
· our marketing providers include name and email address only no medical or health information (mailchimp/mailerlite)
· Personal, health or Virtual assistant (consented to privacy/confidentiality agreement by law)
· if it is necessary to prevent a serious and imminent threat to life or health
· as otherwise required or authorised by law
The service providers we use may change without notice
Contact forms and Online Shop
Your submitted data will be stored in our website online system and your email address can be automatically synced with our MailChimp/Mailelite and vital.ly account/list to update you in the future.
Transfer of personal information overseas
Some of the third-party service providers we disclose personal information to may be based in or have servers located outside of Australia. Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained. We will only disclose to overseas third parties if:
· you have given us your consent to disclose personal information to that third party;
· we reasonably believe that the overseas recipient is subject to a law or binding scheme that is, overall, substantially similar to the APPs; and the law or binding scheme can be enforced;
· the disclosure is required or authorised by an Australian law or court / tribunal order.
How do we protect your personal information?
Cathryn Costa will take all reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure by:
· having a robust physical security of our premises and databases / records
· taking measures to restrict access to only personnel who need that personal information to effectively provide services to you
· having technological measures in place
Online activity
Acumedica and Cathryn costa website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience and Cathryn costa/acumedica websites.
We do not use cookies to identify you, just to improve your experience on our website(s). If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.
Website analytics
We use google analytics to help us better understand visitor traffic/behaviours, so we can improve our services.
Direct marketing
We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you, your family or friends if you have requested or consented to receive such communications.
These communications may be sent in various forms, including mail, SMS and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003. You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
You may opt-out of receiving marketing communications from us at any time by following the instructions to “unsubscribe” set out in the relevant communication / contacting us using the details set out in the “How to contact us” section below.
Our Pledge to Each Other:
We agree that we will not sell, lend, lease, or rent your information to third parties. We also agree not to share your information with third parties except as provided in this Agreement; we also may share your information under the following unusual circumstances: (i) we have your permission to do so, (ii) it is clearly probable that you have breached the terms of this Agreement or another agreement we may have with you, or (iii) we are required by applicable law, Regulation, rule or administrative order to do so..
You agree that several the provisions of our terms and conditions and Member License Agreement may affect your privacy; therefore, our Terms & Conditions and Member Agreement are incorporated herein by reference.
You also agree that you will uphold and respect our complete ownership of our content, trade names and materials, which are more fully defined and described as “Names” and “Materials” in our Member License Agreement with you, and you agree to fully uphold your duties and obligations to us under our license to you of our Materials as described in that agreement.
Retention of personal information
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.
How to access, correct and update your personal information
Acumedica and Cathryn Costa will endeavour to keep your personal information accurate, complete, and up to date. If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 7 days. We will deal with such a request by following the procedure outlined below:
· Email info@acumedica.com.au
· Subject line: Personal Information
· Provide 3 different forms of identification with photo, address, licence number, change of name paperwork etc.
Links to third party sites
Cathryn Costa and Acumedica website may contain links to websites operated by third parties. If you access a third-party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third-party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.
Other
To the fullest extent allowable under applicable law or Regulation, you agree to hold us harmless for any non-intentional loss of, or access to, electronically exchanged and stored information. For us to maintain our standard practices updated in light of ongoing legal and regulatory changes, we reserve the right to make changes to this policy at any time without prior notice to you. You agree to review this Privacy Agreement from time to time to ensure that you are satisfied with any changes. Still, from time to time we may request that you verify, and even re-verify your intent to continue as a party to this Agreement, regarding which you pledge your best efforts to cooperate with us.
Inquiries and complaints
For inquiries about how we handle, processes or manage your personal information, please contact admin at info@acumedica.com.au Note we will require proof of your identity and full details of your request before we can process your complaint.
Please allow up to 7 days for us to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with our response to a complaint, you have the right to contact the Office of Australian Information Commissioner (www.oaic.gov.au).
How to contact us
If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:
Email info@acumedica.com.au
Contact number 0407 197 169